Frequently Asked Questions (FAQs)

Below are questions we receive from customers as well as general questions asked by overall guitar pedal consumers. You can Press CTRL-F (Command-F MAC) to find key words that may quickly help to find what you are searching for.

 

 

Production

 

Will I receive a confirmation email when I order?

Yes. If you order directly from the website store, you’ll receive a confirmation email from PayPal. This is important, because it confirms that your order was billed and charged correctly. If you receive this confirmation receipt, then we also receive an email from PayPal with your order. We have an email account set up that handles all store orders, so yes, we received your order. It’s not necessary to ask us if we’ve received your order.

 

How long do I have to wait for my order to arrive once I order?

Check the homepage of website for current turn around times. On average, store products are faster than custom pedals, mods, and pedalboards. Depending on current production loads, it’s about 3-5 working days for store products, 2 weeks for mods, and anywhere from 2-4 weeks for custom pedals and pedalboards based on the difficulty of the build. Everything we do is from the ground up, by hand. Just ask us for time frames. You can always email us or try the website live chat if the red tab is at the bottom of the screen to ask us questions about turn around time. Like any company, we have Monday-Friday business days.

 

I’ve got to have this custom pedal/mod in just a few days. How fast can you get it done?

For custom pedals or mods only, we do offer an overtime rate. If you need a custom pedal or mod very quick, we will charge an overtime rate of a time-and-a-half (ex: $100 mod, plus 50% overtime = $150) and promise to ship it within 3-5 days of when the order was confirmed. Or with mods, within 3-5 days of when we’ve received the pedal to mod. This can differ based on the difficulty of the custom pedal or mod.

 

Are Nose Pedals American made?

Yes. All pedals are designed, assembled, and built in the United States. Some of the parts used like enclosures, switches, knobs, jacks, and other parts for circuits may be made outside the USA (like every electronics company), but all products are built and designed in the USA.

 

I see a lot of different styles? Will I receive what I see on the website?

This is part of what NosePedal is. We actually try to make every order that goes out the door somewhat custom. This means that we will change up the design, color, graphic, layout, etc., from time to time to give all customers a unique custom feel.

 

What does a “custom pedal or job” mean?

For us, a custom pedal simply means that you asked for something special in your order. Usually all pedalboards, cases, custom pedals, and mods are considered custom orders. If you buy it directly off the site without an invoice, then it’s usually not considered custom. Although, we do try to change up the design of products in batches to give customers unique product.

 

Company

 

What is the best way to get in contact with you guys?

See if the website live chat is on- red chat tab at bottom right. If not, email! Please just email us if you need to contact us. You can call us too, but the same people who are building your products are also answering the phone and it can really slow us down. Your call will usually be treated like an email. Call, leave a message letting us know in detail what we can do for you and give us an email address or phone number to get back with you when we have answer. Feel free to leave us Facebook and Instagram comments, but please don’t assume our social media is the best way to start a conversation. If you have questions about your order or future orders, don’t use social media, just email us. Thanks!

Also, please understand that we get a lot of emails, phone calls, even text messages and social media messages. It’s a big world out there, with lots of musicians. Our website IS on the “world wide web,” so we do get contacted by a lot of people all over the world. Have you ever heard of Reunion Island? We haven’t. Well, someone there asked about getting a pedalboard from us. Go see where it is on Google Earth. The point being, this FAQ page has a lot of answers on it already. Please use this page to your advantage and get answers faster than we can respond to you. Some emails only need quick and short responses, but on average most of our emails take around 10 minutes at least to respond and explain answers. And that’s just an average, some take much longer than that. We’re happy to answer email, but the same people who make your products are also answering the emails and we really need to use that time for production.

 

How does a boutique product differ from other larger manufactured products?

Since boutique is usually a hand built product in the USA, the prices will be higher. Boutique products usually have a higher cost to be built because labor costs more and quality of parts are not sacrificed for a lower price.

 

Where is the company located?

We are located in Greenville, SC, USA, but our shop is private and closed to the public. We are a boutique manufacturing shop/office, not a store front. We do offer return addresses for returns and repair to our customers and dealers which they will receive during the checkout process. We offer other contact methods on the website. Sorry, we don’t mean to freak you out or scare from buying from us by not having a physical address listed publicly. It’s only to help with privacy. Thanks for understanding.

 

Why the name “Nose” pedal?

In the beginning, there was a single pedal with a large knob. Then there were two eyes painted above the knob. The knob then looked like a nose. A company name was born.

 

Will you endorse me as an artist or musician?

We do partner with people in which we can mutually benefit through doing business like any other company, but sorry, we do not give the standard “endorsements.” Simply, we do not give away free stuff or massive discounts, at all. The “Artist” page of our website simply shows the people who are big supporters of NosePedal in the industry. Many who are friends of ours personally. The majority of our sales actually come from our industry friends and full time musicians already. We’re in the market of selling to full time musicians, not giving away free stuff. We don’t mean to let you down!

 

Shipping

 

The address I used during checkout is wrong, I need to correct/change my address.

PLEASE make sure your address is correct WHEN YOU CHECKOUT. We’re happy to help out and change it later, but know that if you’re shipping address isn’t correct during your checkout process for a specific order, IT IS POSSIBLE that your pedal may be shipped to the wrong address. We say that because this happens all the time. This is where your orders can really get messed up. Having the correct address the first time just helps to have smooth and secure transactions overall. Especially if you are an international customer, please checkout using the right address. However, there are circumstances where we will send to a different address. For example, if you are on tour and need the pedal shipped to the hotel you’re staying at next weekend, that’s fine. We are happy to work with you to make sure you receive your order, but let us know beforehand. Or better yet, make a note during the checkout process for us.

 

Do you ship outside the United States?

Absolutely. Shipping prices will calculate during the checkout process. The international shipping method is USPS First Class International. Internationally shipped products are considered “imported products” in your country. We cannot lower prices, nor do we have any authority to cut any customs or import fees, if they apply to your country.

 

What shipping services do you use? Can I get express shipping?

In general, we ship either USPS First Class or Priority. If you would like other shipping methods such as USPS Express, UPS, FedEx, or DHL then please email us prior to your order. As long as we have your product in stock (not building to order), then we can ship any other method that you’d like to pay for.

 

What is included in Free Shipping?

We try to ship as much as we can free, via USPS First Class. Pedalboards, pedalboard cases, mod installations, some custom orders and other very heavy products are not included in the Free Shipping. We would love to be able to offer free shipping on everything, but free shipping is not practical for very large and heavy items. We are able to get by with the small shipping costs on some of our pedals because for the most part because they are small and light.

 

How long does shipping take?

In general, USPS First Class takes 3-5 days and USPS Priority takes 1-3 days depending on how far you are from our shipping location. We also use FexEx and UPS Ground for heavier shipments like pedalboards and cases. If you are concerned about the arrival time of your pedal, please either contact us first about stock on your product or simply order from one of our dealers. We are a manufacturer, meaning that everything we build is pretty much immediately shipping out to a customer or dealer. So we keep a very low stock. Build times can be as quick as 2-3 days, but depending on the season, parts, supplies, demand, and custom orders, it could be a few weeks so it’s hard to estimate. If you have a question, just email us to ask the wait time.

 

Mods

 

What is a pedal mod?

Mod simply means, “modification.” Pedals are made with circuit boards that have a lot of electronic parts like op amps, transistors, resistors, capacitors, etc. Changing these parts, removing them, or adding to them can change the function, sound, and/or quality of your pedal. Sometimes you can even take a piece-of-junk and bring it to life!

 

What mods do you guys offer?

While there are many different mods we can do, we only offer a few that are in high demand. All of the mods we offer are on the website store. Feel free to ask us to mod anything though. If we can, and it’s time/cost efficient, we will.

 

What Line 6 DL4 mods do you guy offer?

The Line 6 DL4 is the most common pedal we mod. It’s already a cool, older delay pedal, and a really fun pedal to add a lot of extra features to. All of the DL4 mods we offer can be found on the DL4 mod page in the website store.

 

I need a custom mod. (Or) The mod I want isn’t listed on the site.

Sure thing! If we don’t list what you are needing, then just email us. We will start by discussing what you are looking for, seeing if it’s possible, then quoting you for the mod.

 

Pedalboards

 

Designs and colors.

Like our pedals, we try to treat all of our products as a custom order. Meaning, almost everything we send out the door is different from the previous “same” product sent before. Usually there will always be slight differences in the build, paint color, etc. With pedalboards, we try to accurately represent our work on the website. However, the color of tolex can be difficult because of camera color differences (Pro shots vs iPhone Instagram posts), lighting temperature (warm, cold, outside daylight, inside warm light, etc), monitor contrasts, etc. With many of our website images, we actually bring the image into Lightroom first to try to match the color we see with our eyes as best as possible. But still color will look different across different imaging platforms. For example, red will look different to the eye in warm light than it does in daylight. It’s the difference in color temperature, 3200K – 6500K.

 

Pedalboard/Case cleaning and maintenance.

We build these to the best of our abilities, which is always improving. However, please don’t be rough with these little pieces of art. If you’re using Velcro, especially locking Velcro, don’t pull your pedals straight off with force. Overtime it can cause tears or loosen materials. Simply just a butter knife or credit card to slide in between the bottom your pedal and velcro to gently remove. Your welcome. Your boards and cases WILL get dirty overtime. To keep them looking good, go grab a Mr. Clean Magic Eraser from the cleaning supplies section, dampen, and wipe off the crud. Your welcome.

 

What’s the turn around time on ordering a pedalboard?

Depends. The Essential Series boards are always much quicker. Sometimes we even have these in stock ready to go, but because we offer the customization feature to choose “board” and “top” design, it might take 2-3 days to get out the door. There’s just really no way to keep a stock of every possible variety of design in every different size. We designed the Essential Series to be lighter, cheaper, and go out the door faster. Custom boards always take a minimum of 10 days, sometimes longer depending on the depth of customization you order. However, this is still really fast for anything custom. If you’re curious, just email us.

 

Can I get free shipping on my pedalboard/case order if I’m in the USA?

Sorry, we can’t do free shipping on the boards and cases. The average size of a pedal shipment is 6″x5″x4″, with an average weight of 12 or so ounces. Pedalboards and cases are much heavier and ship in larger boxes, so we’re unable to give free shipping on that. However, we’re not trying to make money on shipping and we do make sure we ship as cheap as possible, which is usually standard parcel post via USPS.

 

Can I mount my Voodoo Lab power under the boards?

Yes. Both our Custom boards and Essential Series boards have enough room underneath to mount power. Unless you have a brand that we’re not familiar with, it’ll more than likely fit.

 

I love your custom boards, but they cost too much. Why should I buy your board when I can get a ********** for much cheaper?

Yeah you can definitely get a ********** for much cheaper, but our market is that of a boutique buyer. We develop high quality pedalboards that look and function as awesome as possible. These boards don’t just appear on our shelves by magic or pop out of a machined mold. They take a lot of time to design and build. If you’re looking for a cheaper solution for an awesome look, check out our Essential Series or Briefcase Series pedalboards.

 

What the difference in a Custom board and the Essential Series boards?

A LOT! Let’s start with the Essential Series boards. They are basically made to be lighter and cheaper, but still look awesome like our custom boards. They come with your choice of board design, top design, and a flat top with port holes and handles. Our custom boards have the options of, well, anything. Slits in the top for cables, bottom door, power and signal connections, internal junction box, stripes in all varieties, taller for more internal space, and overall take more time to build because of the depth of customization. So you have the options of having an awesome board, or an awesomer board.

 

Will your Essential Series (17, 24, 32) fit in the case I already have?

Possibly. The sizes are 17″x13″, 24″x14″, and 32″x16″, all with a height of 4.25″. Say you have a Pedaltrain Jr., PT 2, or PT Pro, then the cases will fit our boards. We designed these boards to be cheaper and fit in average size cases the market already has.

 

Tech

 

Do better quality parts really matter?

Absolutely. Better quality parts, finer tweaked parts, and the right parts for the job all matter. Listen to any of our pedals or mods and “A-B” them with other similar pedals. By using great parts, you’ll notice differences in the high gain pedals like fuzzes and distortions that don’t really have a need for noise suppression or gating because they are already very quiet, making little or no high gain hiss. Another example of quality sound is using higher grade parts in gain structures which result in much cleaner, crisper, and higher quality tone that won’t muddy up your original guitar signal both when disengaged or engaged. This is kind of like the difference in the resolutions of TVs- old school low resolution, 720p, and 1080p. The higher the resolution, the clearer the picture. The higher quality of parts, the better the pedal.

 

What does “sucking tone” mean?

Our definition of “tone” is the sound that you get when your guitar is plugged straight into your amp. This is the sound or “tone” that you don’t want to lose when you start plugging pedals in. Tone loss, or “tone sucking” can come from 1) pedals with cheap buffers, 2) excess amounts of cable length, 3) too many pedals in general, 4) poor power supply, 5) your volume is just too low. Short cable lengths, good power sources with clean grounds, high quality buffers, and true bypass loopers can fix or help your tone loss problems.

 

What is a trails/tails toggle? How does it work?

A trails or tails toggle on a true bypass loop allows for the option of having your delay or reverb tails to fade out instead of stopping abruptly when the loop is disengaged. However, this is only an option for the true bypass loop. When the toggle is engaged, the true bypass loop is no longer “completely” true bypassed. It’s bypassing your input signal while allow the output signal to keep going, which create the tails. Depending on how this is setup, it may affect your signal like a volume pedal with a tuner out. Engaging the toggle may cause a slight loss in high end, or small drop in volume which can be added back from your amp. Simply turn up your treble and volume a bit. So know that this isn’t a perfect world of tails and true bypass loops. The tails toggle is simply a cool extra option for that loop – but you can’t have a complete true bypassed loop with tails. It’s either true bypassed completely, or tails engaged.

 

Are your expression pedals true bypassed?

Expression pedals do not produce sound. They only manipulate sound like a knob on the actual effect pedal, so true bypassing does not apply.

 

What does passive mean? Why don’t expression pedals and other passive pedals require power?

For pedals in general, passive simply means that the pedal does not require an extra power source (9V adapter). However, that doesn’t mean that passives (pots, resistors, etc.) do not function without some type of current. For expression pedals, the current comes from the existing pedal that it is being connected to. There is enough current coming from the effect pedal, that once resistance is applied by an expression pedal, it will affect the sound of the pedal depending on how the manufacturer set the expression to function. For loopers, passive means that the looper just doesn’t need any extra power to work because sound (current) from the effect pedal(s) is only being switched and routed. Any external power is only used to power LEDs or perhaps a buffer in some cases.

 

What does true bypass mean?

True bypass means that when the effect pedal (or whatever is in the “send and “return” loop) is off, then the sound is literally moving straight from the “input” to the “output”, utilizing minimum cable length and bypassing any circuit boards.

 

What’s the difference between a “buffer” and a “true bypass” system? Which is better?

A buffer should set your signal, or current, to unity. Buffers using higher quality parts, like good opamps, will do a better job of preserving your volume and tone quality coming from your guitar. Essentially, a buffer is a circuit that tries to preserve your tone and true bypassing is a switching system that will bypass “bad tone” or reduce signal length to help preserve tone. Both can be great when used correctly. Both can be bad when buffers are low quality and when using true bypassing with 200ft of cable. You must decide which you need. True bypass systems or loop switchers give you many uses like grouping pedals, bypassing whole pedal boards, etc. And GOOD buffers will restore your tone and signal current.

 

What power supply do I need for my pedal?

Most 9 volt power adapters used with your effects pedals will work. A great example is the One Spot Power Supply by Visual Sound.

 

Help! My looper is plugged in, all the channels are on, and I’m getting no sound!

If you are not putting all of the loops to use, then this is what will happen. If a loop channel is turned “on”, but nothing is plugged in the loop (“send” and “return”), then when it’s activated it will be silent because there is nothing there. If you are not using one of the loops, then just keep it turned off.

 

What’s the difference between TS and TRS?

“TS” means tip-sleeve, and “TRS” means tip-ring-sleeve. This has to do with the type of connection of the 1/4″ plug or 1/4″ jack. TS essentially means “mono” and will have only 1 line on the 1/4″ plug. TRS essentially means “stereo” and will have 2 lines on the 1/4″ plug.

 

Which expression pedal do I need?

The compatibilities of each expression pedal are listed on the product’s page. However, you can usually look in your effect pedal’s manual to see if your pedal requires a TS or TRS connection. If your pedal do not have a jack for an external expression/control out, then it probably cannot use an expression.

 

What’s the pot value of the expression pedals?

We typically use 10K ohm linear for our expression pedals, which is pretty standard for expression pedals. The biggest issue is making sure whether to get a TS or TRS connection. The pot values for expressions (10K, 25K, 50K, etc.) may sometimes affect the taper. Sometimes it doesn’t matter, sometimes the difference is so small you won’t notice. Read your manual, if your pedal says that you NEED a specific pot value for the expression to work correctly, then you’ll need to let us know before ordering and we’ll make a custom order for you.

 

What’s the difference between Normally Closed and Normally Open for tap tempo pedals?

There are a few different configurations for tap tempo pedals. Normally Open means that the connection is “off” and when pressed the connection is “on”. Normally Closed means that the connection is “on” and when pressed the connection is “off”. Tip-Sleeve (TS) connection pedals will with both “NC” and “NO” type taps. However, if a pedal calls for a “NO” type tap, and you use a “NC”, then the tap count will come on the “up-stroke” of the switch. So just a reversed effect. Having a toggle switch that can switch between the two types is a plus. Then there are other brands like Strymon that use a Tip-Ring-Sleeve (TRS) connection. Just check the spec information about your pedal to see what it needs.

 

Should I put the volume pedal before my effects chain or after? Is there a difference?

Yes, there is a difference, but deciding to go before or after your effects chain is completely up to you and how you want your volume to function. When used before your effects chain, your volume pedal is basically acting like your guitar’s volume control. When used after your effects chain, your volume pedal is acting like your amp’s volume control. This is a big difference. Use it before if you want to create swells and turn down your volume leaving your reverb and delay tails to fade out themselves. Place it after if you want to control your overall pedalboard volume and use like an amp volume control. This will cut all reverb or delay tails from fading out by themselves – when you turn down or off the volume, all sound is cut.

 

Legal

 

Hey your pedal was my idea!

Probably not. A patent cannot be obtained upon a mere idea or suggestion. A patent is granted on a new device, manufacture, etc., and not upon the idea or mere suggestion of the new device. We will not accept submitted designs or ideas for the NosePedal brand. In stating that, please do not contact us with “product ideas” for us to build so you can get royalties. Please do not contact us with names for pedals, branding ideas, promotional ideas, designs, drawing, layouts, etc. We love to hear ideas from fans and customers, but we will not pay royalties or any type of compensations for what you may think was your idea. For example, if we put up a promo for a great sounding overdrive saying, “You Can Smell The Tone,” or something cheesy like that, don’t email us saying, “I left a comment on your Facebook page a year ago saying I can smell your pedals because they sound so good and you stole my idea!” Nope, sorry. We WILL build you custom pedals, or do custom mods, but if we do the same for another customer, don’t expect compensation just because we did it for you first.

 

I want the “______” pedal by “______”, but it’s too expensive. Will you guys build it for me for cheaper if I give you the business?

Absolutely not. There is a difference in ripping off companies and ideas, and being inspired by another design. An example of ripping off, or stealing, would be to buy a new pedal from a company that just came out, copying the circuit idea and selling it – or on the other side… buying it. That’s not cool! Being inspired is completely different. For example, taking the vintage idea of an 808, and using similar blending circuits for the signal path to create a similar type of overdrive would be fine. Similarly, songwriters can be inspired by music from their favorite artists, write new songs in the same genre, with different lyrics, different melodies, maybe similar idea, but exact chord progressions, and it will be a new and original song. Happens thousands of times a day.

 

Have more questions? Email us on the contact page and we’ll get back to you.